Job Description:
Technical Consultants (TC) at the College of Medicine IT Service Desk provide hardware and software assistance to UA students, faculty and staff. This support is provided via phone, email, remote assistance and in person. TCs should have extensive experience with Windows and Macintosh operating systems, expertise dealing with virus and spyware problems, advanced knowledge of computer hardware and networking components, and the ability to troubleshoot and support a wide-range of software applications.
You will be the initial contact for service and will be responsible for answering incoming telephone calls and assisting walk-up customers with their technology support needs. Additionally, you will set up, configure, and deliver Windows 7/8 and Mac OS X systems, printers, scanners, mobile devices and other technology items.
Equally important to your technical skills is your desire to help and share your knowledge with clients and co-workers while maintaining a friendly and fun demeanor.
Note: Standard hours of operation are 7:30AM – 5:30PM Monday through Friday, however, this position may require occasional shift flexibility for early morning, late evening and/or weekend work to accommodate customer requests.
Qualifications:
- Experience working in a technology support environment.
- Federal Work Study is highly preferred.
If you have any questions please contact:
Juliana Reddick
jcluft@arizona.edu
