Student employment allows us to support students’ success in strengthening their soft skills by providing technical support to the campus. We will teach you technical skills and encourage your application of the core University values of integrity, compassion, adaptation, exploration, adaption, and determination to provide you with on-the-job work experience within our organization to grow further and market your skills when you graduate.
The Computer Lab Consultant (CLC) is the entry-level student position within the Office of Student Computing Resources. CLCs are hired to learn customer service, software, and technical skills necessary to support the University of Arizona clients in multiple modalities and locations.
CLCs are staffed across campus at OSCR Tech Zone locations to guide students, staff, and faculty using the equipment and software available at Tech Zones and VCAT. In addition, they introduce clients to various campus technology and academic resource through referrals. CLCs also provide in-person, hands-on support, including software installation and diagnostic services for client-owned computers, laptops, and tablets. They also assist with NetID password resets and other technical and non-technical issues.
When consultants aren’t assisting clients, they are learning on the job through a detailed roadmap of learning objectives: training modules, assigned projects, and monthly staff meetings to progress within three months to Technical Consultant, where they will continue their growth by delivering support and customer service through the modalities of chat and phone along with a pay increase.
Principal Duties
- Maintain a level of professionalism where clients and stakeholders feel welcome
- Clean and maintain a safe work environment for customers and the team
- Basic hardware and software troubleshooting
- Answer phone and chat questions
- Direct clients to services and resources
- Watch and monitor labs and service locations
- Follow operational processes
- Report problems and escalate technical issues using our ticketing system
- Apply 24/7 Support Center, OSCR, and University Policies
- Direct clients on where and how to print
- Represent OSCR as an approachable and helpful entity on campus
- Develop skills and knowledge as outlined by supervisors
- Work with a variety of clients with different learning styles and backgrounds
- Other duties as assigned
Desired but not necessary skills:
- Customer service experience
- Able to work with both Windows and Mac operating systems
- Proficiency with software including Microsoft Office, SolidWorks, and Adobe Creative Suite
- Excellent written and verbal communication skills
